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Focus On: Performance Improvement

  • July 28, 2020
  • 5:30 PM - 7:00 PM
  • Virtual Conference Bridge


  • Use if you are a member of another ATD chapter.

Registration is closed

Join us this month as we focus in on Performance Improvement with our special guest, Jon Foley.

Session Details

Would you like a reputation as a performance problem solver?

Many (if not most) executives turn to training as the first (sometimes the only) solution to resolve organizational performance problems. However, training rarely meets the expectations of its sponsors!

In this session, Jon Foley will provide you with and explain how to use tools to turn training requests into performance improvement projects. Jon learned these tools personally from Dr. Thomas Gilbert, known as the Father of Human Performance Technology and the author of Human Competence: Engineering Worthy Performance.

These tools include:

  • Four Questions to ask at the very beginning of a training request
  • How to Calculate the PIP (Potential to Improve Performance) of a Performance Improvement Opportunity
  • PROBE Worksheet (interview questions to help you identify performance improvement opportunities within an organization)
  • The Behavior Engineering Model (known as the BEM - to help you organize your findings and prioritize opportunities to improve performance)
  • An example of a Report Summary showing both positive findings and areas of opportunity based on the BEM

Organizational Capability: Performance Improvement

About Our Guest Speaker

Jon Foley is currently the Senior Performance Architect on the Service Training and Information Management Team at Lexmark International, Inc. He has extensive experience in performance improvement projects involving human performance challenges. 

Jon started his career in the financial industry, including 13 years at Capital Holding Corporation (now part of Aegon), where he held positions as Sales Manager, Regional Training Manager, Manager of Sales Management Development, and Corporate University Director. 

Jon then left to form his own consulting company. Ernst & Young, LLC, his primary client over the next five years, asked him to help build their then new Accelerated Solutions Environments business, where he was fortunate to work on strategic projects for clients including Coca-Cola, Eli Lilly, Motorola, Liberty Corporation, BP Oil, Continuum Health Care, Brigham and Women’s Hospital, and NASA. 

Jon has a Master of Science degree in Organizational Performance and Workplace Learning from Boise State University. He is a member of the International Society of Performance Improvement (ISPI) and the Association for Talent Development (ATD). 


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