The COVID pandemic has created a business world where managing change is more complex and important than ever. The transition to virtual work was just the beginning. Over the last several months we have seen how all aspects of the employee and customer lifecycles has been impacted and forced to change at warp speed. In this session, we will explore what it means to manage change during tumultuous times. We will look at the seven “levers” of effective change management and talk about some tactical tools to help support leaders and employees through these unprecedented times.
About Our Speaker
Susan Rogers, CEO and founder of People Pinnacle, has over twenty years of experience as a management consultant, organizational change expert and HR professional. She specializes in facilitating strategy and organizational design, developing leaders and teams, and managing the “people” side of change initiatives.
As an executive coach, Susan helps her coaching clients leverage their strengths and address their challenges in an action-oriented way that aligns with the organization’s direction and priorities. She believes that by helping an individual leader grow stronger, the organization itself grows stronger.
Susan spent the early part of her career as a classically trained management consultant at Deloitte Consulting and Arthur Andersen Business Consulting where she helped her clients improve processes, skills and organizational effectiveness. For nearly a decade, Susan worked internally for Lexmark International, where she designed and implemented global HR programs focused on developing leaders and enhancing employee and organizational performance.
Her consulting work spans the business, government and non-profit sectors with clients including: The Coca-Cola Company, SAP Ariba, Link-Belt Cranes, Marriott International, Traditional Bank, NASA, the IRS, the American Cancer Society, Junior Achievement of the Bluegrass, the Kentucky Bar Association, the YMCA of Central Kentucky, Horse Country, and the Community Action Council.
A business graduate of Miami University in Ohio, Susan is a Bregman Partners Executive Coach, and her certifications include: Prosci Change Management Practitioner, Development Dimensions International’s Targeted Selection, Maximizing Performance and Facilitation, and Employment Learning Innovations. Susan is located in Lexington, Kentucky.