Please see attachment for full job description.

JOB SUMMARY:

This position collaborates with subject matter experts (SMEs) throughout the company to analyze training needs. This position is responsible for the design, development, creation, delivery, and evaluation of training courses and programs. Various training methods are employed to accomplish learning. They include, but are not limited to CBT Modules, Web Conferencing, and Instructor-Led Training.

ESSENTIAL FUNCTIONS:

• Conduct regular needs assessments with Managers.
• Design and create training programs that meet the needs of the customers.
• Develop and maintain curriculum and presentation materials to support recommended training programs.
• Promote professional development opportunities.
• Research and recommend training opportunities.
• Coordinate with training and software vendors for services as needed.
• Troubleshoot and assist end users with Learning Management System courseware issues.
• Conduct research to develop training curriculum.
• Review, edit, and produce training curriculum and learning plans as needed.
• Facilitate SME reviews of training materials.
• Conduct and analyze Kirkpatrick's Level 1 and 2 evaluations for all courses.
• Participate in Human Resources and Education Services meetings.
• Present classroom instruction as needed at the state office and remote locations.
• Participate as assigned in company projects. This includes facilitating meetings, coordinate training material reviews, creating project management documentation (project charters, schedules, PCRs, status reports, etc.), and creating training materials.
• Report completed activities to Education Services Manager monthly.
• Participate in company and professional activities to stay abreast of training and insurance developments.
• Participate in research to keep abreast of adult learning principles and training technologies.
• Regular, predictable attendance as employee has to physically be in the office.
• This list of essential functions is non-exhaustive and may be supplemented as necessary.