Working with a SME: A Pivotal Point for a Good Design & Delivery of Product
Join us for a lively presentation and conversation about our role as instructional designers when interacting with our SMEs and clients. During our time together, we will 1) explore and discuss the given standards of an interaction, 2) evaluate the benefits of expanding the interaction deeper into the key performance indicators, while 3) explaining the considerations of the design and development time of a learning solution to clients, especially when talking about e-learning solutions.
About Our Guest Speaker
Learning Design Leader at Humana’s Retail Learning & Performance Department
Dr. Hardy MacKenzie is a part time professor at the University of Louisville, rounding up his 18th year of teaching instructional design, change consulting, and needs analysis, among other topics. His research focus is the differentiation between pedagogy and andragogy (adult education). Hardy complements his academic knowledge with the practice of learning and development strategies professionally at Humana, where he has led a team of learning professionals for over 8 years in the Medicare space. Hardy has over 30 years of experience in the learning and development world. In his trajectory, he has practiced the best way to negotiate with clients, learning solutions, and their outcomes based on need, speed, and complexity. Hardy has also used his interactions with clients to define the necessary outcomes of workshops for teams, departments, and regions of Medicare associates, and has registered a favorable outcome with every interaction by honing in on the true need of the learning solution and the value of it for the business outcomes.