Have you wondered how to improve a user experience?
With almost 20% of Americans having some level of disability, we can improve learners' experience by implementing accessibility features.
This Humana-trio has interviewed associates, managers and experts on the best practices for creating accessible training. With a vast amount of updates required, 5 items were chosen by managers to be implemented within the first year for their department’s learners.
During this session we'll cover:
You'll have the tools you need to use when you begin to design enhancements for your company.
- analysis considerations
- summary of guidance materials for L&D members to use
- recommendations based on lessons learned
- provide samples of materials (i.e. research worksheets, job aids, technical instructions)
About Our Speakers
Ingrid Richrath, Senior Learning Design Professional, designs and develops training for 50,000 sales agents for the last 1.5 years. Prior to Humana, she has worked as a learning consultant/instructional designer for 15 years – creating training for Sears, Wyndham, WebMD, and Cigna. She earned a Master’s in Instructional Design and a Bachelor’s in Information Systems from the University of Central Florida.
Krista Ewing, Senior Learning Systems Professional, is dedicated to creating computer-based and face-to-face training pieces – which includes videos, webpages, modules, job aids, manuals, games, and webinars for Humana’s products, software and compliance. Krista has worked for Humana for 12 years. She graduated from Bell State University with a Master’s in Information Communication Science and a Bachelor’s in Advertising.
Susan Ehringer, Senior Learning Design Professional, designs and develops eLearning solutions such as the annual Ethics & Compliance, Medicare, and Medicaid. She facilitates Solutions Mapping, Accountability and Leading Change sessions and occasionally delves into data analytics where she has worked to simplify the process and gain better metrics about Learning at Humana. She is the co-chair of the Best Practices Committee of the LCCOP. She graduated from the University of Louisville with a Master’s of Education in Instructional Technology. Susan is the Membership chair for U.S. Master’s Swimming; she competes, coaches, and teaches adults to learn to swim.